AiSensy and Gallabox are two WhatsApp Business API platforms that brands in India often compare. This AiSensy vs Gallabox comparison covers what each is built for, features, rupee pricing and the message charges you pay on top, using what each company says on its own website.
Disclosure: Behaf is our product. It gets one short section near the end. Everything about AiSensy and Gallabox below comes from their own pages, read on 23 Oct 2026 from an Indian IP.
The short answer
- Pick AiSensy if your main job is sending broadcasts to a large opt-in list, you want a free plan to start and monthly billing, and a few teammates are enough (Basic includes 1 owner and 5 agents).
- Pick Gallabox if a team handles conversations across WhatsApp, Instagram and your website, you capture and qualify leads, and you want AI agents and chatbot flows included in the plan (WhatsApp and Instagram AI agents from Essential) rather than bought as add-ons. Billing is quarterly or yearly, and each plan includes a set number of users.
- Both work alongside your existing store (for example Shopify), your own payment gateway and your own WhatsApp number.
What each product is
AiSensy describes itself as an AI-powered WhatsApp marketing and engagement platform, powered by the official WhatsApp Business API (aisensy.com). It offers a free plan and a 14-day trial.
Gallabox positions itself as an AI agent platform for customer conversations on WhatsApp, Instagram, voice and web, with a focus on capturing and qualifying leads and turning them into bookings (gallabox.com).
Feature comparison
From the vendors' own pages, docs and blogs, read 23 Oct 2026.
| Feature | AiSensy | Gallabox |
|---|---|---|
| Broadcasts | Yes, with scheduling up to 2 months ahead | Yes; drip and sequence campaigns on Essential and above |
| Chatbot builder | Yes, sold as a separate monthly add-on (5 chatbots) | Yes, chatbot flows included from Basic |
| AI agent | Yes, sold as a separate monthly add-on with 1,000 AI messages a month | Included via AI credits; WhatsApp and Instagram AI agents from Essential; AI voice from Advanced |
| Team inbox | Multi-agent live chat on one number; Basic includes 1 owner and 5 agents, extra agents ₹750/month each; the Unlimited plan includes up to 200 agents | Shared team inbox; 3 users on Basic, 6 on Essential, 10 on Advanced; extra users ₹1,200 or ₹1,500/month on Essential and Advanced |
| Shopify | 15 pre-built flows: 3 abandoned cart, 6 COD, 6 order | Catalog sync to your WhatsApp store, order notifications including COD, abandoned carts and delivery status |
| Catalog and payments | WhatsApp Catalog, and payments via UPI and card inside WhatsApp | Catalog and payments listed from Basic |
| COD confirmation | Ready Shopify COD flows, including a COD-to-prepaid flow (Shopify update, 23 Jul 2026) | Documented setup guide for a Shopify COD confirmation workflow |
| Click-to-WhatsApp ads | Yes, through its AI Ads Manager | Yes, plus ads attribution through Meta's Conversions API from Essential |
| Channels | WhatsApp-focused | WhatsApp, Instagram and web; AI voice on WhatsApp and phone from Advanced |
Pricing
Prices below are as listed on each vendor's pricing page, read from an Indian IP on 23 Oct 2026. Neither page says whether plan prices include GST (AiSensy marks only its virtual number as "+ GST"), so check at checkout.
AiSensy
AiSensy lists a Free Forever plan, Basic, Pro, Premium, Unlimited and Enterprise, with monthly, quarterly (save 5%) and yearly (save 10%) billing. All billing is prepaid (aisensy.com/pricing, read 23 Oct 2026).
- Free Forever: ₹0.
- Basic: ₹1,500/month monthly, ₹4,275 per quarter or ₹16,200 per year. 1 owner and 5 agents; extra agents ₹750/month each.
- Pro: ₹3,200/month monthly, ₹9,120 per quarter or ₹34,560 per year.
- Premium: ₹9,100/month monthly, ₹25,935 per quarter or ₹98,280 per year.
- Unlimited: ₹45,000/month monthly, ₹1,28,250 per quarter or ₹4,86,000 per year. Up to 200 agents; the page's button for this plan is "Talk to Sales".
- Enterprise: custom.
Add-ons, charged on top of any plan:
- Chatbot builder (5 chatbots): ₹2,500/month monthly or ₹2,250/month billed annually.
- AI Agent builder (1,000 AI messages a month): ₹1,350/month monthly or ₹1,215/month billed annually.
- Indian virtual number and flow builder: ₹299 per quarter or ₹2,000 + GST per year.
Messages come from a separate prepaid wallet. AiSensy's page lists its own per-message rates for Indian users, effective 1 October 2026: marketing ₹1.09 per delivered message, and utility, authentication and service (after the free 1,000) ₹0.145 per message. It gives ₹50 of credit at sign-up.
So a Jaipur kurta brand that wants broadcasts, a chatbot and an AI agent on AiSensy pays for four items: the plan, the chatbot add-on, the AI add-on and the message wallet. Add them up for your own volume.
Gallabox
Gallabox's pricing page shows quarterly and yearly billing only (gallabox.com/pricing, read 23 Oct 2026). The page lists INR, USD and AED; the figures below are the INR ones.
- Basic: ₹2,999/month billed quarterly or ₹2,399/month billed yearly. 3 users, 500 AI credits a month.
- Essential: ₹6,999/month billed quarterly or ₹5,599/month billed yearly. 6 users, 2,000 AI credits, extra user ₹1,200/month.
- Advanced: ₹16,999/month billed quarterly or ₹13,599/month billed yearly. 10 users, 8,000 AI credits, extra user ₹1,500/month.
- Enterprise: on request.
WhatsApp message charges are billed separately; Basic, Essential and Advanced link to Gallabox's conversation pricing page, and Enterprise lists a "discounted markup" and template message charges at 5% off. Extra AI credits cost ₹1,000 per 5,000 credits. Gallabox's pricing page lists a free trial rather than a free plan; the trial needs no card and includes 500 AI credits and ₹200 of conversation credits.
For a Coimbatore snack brand with two people on chat, Basic covers the users. A brand with eight people answering chats would need Essential plus two extra users, or Advanced.
Meta's message charges
On top of either platform, Meta charges per message. Since 1 July 2025, Meta bills per message instead of per conversation, and India moved to a higher marketing rate from 1 January 2026 (Meta developer docs, read 23 Oct 2026). Check Meta's rate card for the current India numbers, or work out your month with our WhatsApp Business API cost calculator.
- Free entry point window. Meta's page says that when a customer messages you from a Click-to-WhatsApp ad (on the Android or iOS app) and you reply within the 24-hour customer service window, a free entry point window opens that "may remain open for up to 7 days". While it is open, Meta does not charge for marketing, utility, authentication or service messages.
- Service messages. From 1 October 2026 Meta "resumes charging for service messages". Every business phone number gets 1,000 free service messages a month, and Meta charges from the 1,001st; messages inside a free entry point window stay free. AiSensy's pricing page shows the same 1,000-free allowance.
Reviews
Read the current ratings and reviews on each site:
Which to choose, by use case
Broadcasts. A Pune skincare brand sending a Diwali offer to a large opt-in list will find AiSensy's campaign tools, free entry plan and monthly billing a natural fit. Budget for the message wallet; every broadcast message is charged from it.
Support inbox. If several people answer chats, Gallabox's shared inbox and inbox AI copilot are built for teams. Check how many users each plan includes. AiSensy's Unlimited plan (₹45,000/month, up to 200 agents) is aimed at large teams; on Basic, extra agents are ₹750/month each.
Lead generation. If you run Click-to-WhatsApp ads and qualify leads across WhatsApp, Instagram and your website, Gallabox's single inbox for those channels, ads attribution and CRM integrations fit that job. AiSensy also has a Click-to-WhatsApp ads manager if WhatsApp is your only channel.
Selling. Both can sync a Shopify catalog, chase abandoned carts and confirm COD orders. AiSensy's Shopify flows come ready to switch on. Gallabox's COD confirmation is a documented setup you build.
Where Behaf fits
Behaf is our product, so read this section with that in mind.
Behaf is AI sales for D2C brands. It is not a broadcast tool or a team inbox: Aria, our AI salesperson, sells to your buyers inside WhatsApp, on Behaf's verified WhatsApp number, so there is no WhatsApp Business API application. A brand uploads its products and the store lives inside WhatsApp. Aria answers buyers in English, Hindi, Hinglish, Tamil and other Indian languages and suggests sizes or shades. You see every chat and can step in any time; if Aria isn't sure, she tells the buyer you'll reply soon and emails you. Payments go through PayU. COD orders are confirmed with the buyer on WhatsApp before dispatch, and unconfirmed COD orders are cancelled before pickup. Shiprocket pickup is booked automatically and tracking is shared in the chat. Prepaid orders are paid out 7 days after the order.
Pricing is ₹0 setup and no monthly fee: 5% + ₹5 + 18% GST per shipped order for the Founding 100 (the first 100 brands), locked for life, then 10% + ₹5 + 18% GST. Meta's message charges, the AI and the payment gateway are inside the fee. You pay shipping from your own Shiprocket wallet, at the rate shown. See Behaf pricing.
By default, stores run on Behaf's verified WhatsApp number. If your main job is broadcast campaigns on your own number, AiSensy or Gallabox is built for that. Behaf opens to sellers in a few weeks.
We’ll set up your store with you.
Frequently asked
Is AiSensy cheaper than Gallabox? AiSensy has a free plan, and its paid plans start at ₹1,500/month with monthly billing. Gallabox starts at ₹2,999/month billed quarterly (₹2,399/month billed yearly). But AiSensy's chatbot builder and AI agent are paid add-ons, while Gallabox includes chatbot flows and AI credits in its plans. Compare the total for the features you need, plus message charges.
Does Gallabox have a monthly plan? Not per its pricing page on 23 Oct 2026. Plans are billed quarterly or yearly, with a per-month price shown.
Do both charge WhatsApp message fees on top of the plan? Yes. AiSensy uses a prepaid message wallet with its own per-message rates. Gallabox bills messaging charges separately and links to its own conversation pricing page.
Can AiSensy or Gallabox confirm COD orders on WhatsApp? Yes, both on Shopify. AiSensy has ready COD flows; Gallabox has a setup guide.
Sources
All read on 23 Oct 2026, from an Indian IP for pricing pages.
- AiSensy homepage: https://aisensy.com/
- AiSensy pricing: https://aisensy.com/pricing
- AiSensy Shopify integration update (23 Jul 2026): https://news.aisensy.com/152179-launching-3-new-updates-to-aisensy-s-shopify-integration
- Gallabox homepage: https://gallabox.com/
- Gallabox pricing: https://gallabox.com/pricing
- Gallabox Shopify integration: https://gallabox.com/whatsapp-integrations/shopify
- Gallabox COD verification guide: https://guides.gallabox.com/how-to-verify-shopify-cod-orders-on-whatsapp-with-gallabox
- Meta developer docs, WhatsApp pricing: https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing
- Meta rate card: https://business.whatsapp.com/products/platform-pricing#rates